Question 1

How do I contact AJCloud customer support?

Accepted Answer

You can reach us via email at service@ajcloud.net, through the in-app feedback feature in AJCloud App, or by filling out the contact form on this page. We typically respond within 24 hours on business days.

Question 2

How do I cancel my AJCloud subscription?

Accepted Answer

To cancel your subscription, go to your device's app store (App Store for iOS or Google Play for Android), navigate to Subscriptions, find AJCloud, and tap Cancel. Your service will continue until the end of the current billing period.

Question 3

How do I reset my AJCloud camera?

Accepted Answer

Most cameras have a physical reset button. Press and hold the reset button for 5-10 seconds until you hear a sound or see the indicator light flash. Then re-add the camera in the AJCloud App by scanning the QR code.

Question 4

How do I connect my camera to AJCloud App?

Accepted Answer

Open AJCloud App, tap the '+' button to add a new device, follow the on-screen instructions to put your camera in pairing mode, and scan the QR code displayed on your phone screen with the camera. Ensure your phone is connected to a 2.4GHz Wi-Fi network.

Question 5

Is there a phone number for AJCloud support?

Accepted Answer

Currently, AJCloud support is available via email (service@ajcloud.net) and in-app feedback. For the fastest response, we recommend using the in-app feedback feature as it automatically includes your device and account information.

Question 6

What should I do if my camera is offline?

Accepted Answer

First, check that your camera is powered on and your Wi-Fi network is working. Try restarting your router and camera. If the issue persists, try removing the camera from the app and re-adding it. Ensure your camera firmware is up to date.

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