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Cost-related Issues
Why Are You Still Charging for a Subscription That Has Been Cancelled?Why Was My Account Charged?Why Were I Charged Multiple Fees?How to Cancel the Cloud Storage Auto-Renewal Service?Incorrect Transaction AmountWhy Haven't I Received a Refund After Cancelling My Subscription?Is It Possible to Request a Refund?
User Manual
FAQsCost-related Issues

Why Were I Charged Multiple Fees?

Understand why multiple charges may appear on your account

If there are multiple charges because you have subscribed to a plan repeatedly or by mistake, you can open APP -> Cloud Services to see all the plans you have subscribed to. You can cancel the subscription by clicking on the plan, and no charges will be deducted or renewed after cancelling the subscription.

Why Was My Account Charged?

Understand why your account was charged for a cloud service subscription

How to Cancel the Cloud Storage Auto-Renewal Service?

Learn how to cancel the auto-renewal of your cloud storage subscription